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Sat. Nov 28th, 2020

NAHCON INVITES PILGRIMS TO REGISTER COMPLAINTS AND SUGGESTIONS ON SERVICES RENDERED DURING THE 2019 HAJJ AND UMRAH OPERATIONS

 

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In furtherance of its statutory functions to regulate, supervise and perform oversight functions over organizations, associations or similar bodies engaged in organizing and coordinating the movement of pilgrims to perform Hajj or Umrah, as outlined in section 4(1)(a) of NAHCON (Establishment Act) 2016; the National Hajj Commission of Nigeria (NAHCON), wishes to inform members of the general public that the Commission has commenced its post 2019 Hajj and Umrah activities review exercise.

The Commission, therefore, requests Pilgrims under (States Pilgrim’s Welfare Boards/Agencies/Commissions or Travel Agencies quota) who participated or had intended to participate in Hajj or Umrah in the 2019 and who have complaint(s) or comment(s) against any company(ies), person(s), or institutions that rendered services (such as Hajj/Umrah payment, registration, airlift, accommodation, transportation, luggage, feeding, tent services in Mina and Arafat, e.tc. rendered in either Nigeria or in the Kingdom of Saudi Arabia or any other services rendered by the States Pilgrim’s Welfare Boards/Agencies/Commissions, Travel Agencies, Airlines or any other service provider and or felt aggrieved or shortchanged should forward same with cogent evidence in support of the complaint(s) or comment(s) for appropriate action by the Commission.

The complaint(s), comment(s) or suggestions will assist the Commission’s determination to embark on improvement of services for 2020 Hajj and Umrah activities. It will also guide decision making over renewal or otherwise of Licenses of the relevant Service Providers, Travel Agencies, States Pilgrim’s Welfare Boards/Agencies/Commissions as well as to enhance the Commission’s statutory role in monitoring, supervision and ensuring compliance with the laid down regulations and guidelines.

Furthermore, the Commission welcomes suggestions and ideas from stakeholders and members of public on ways and means to improve Hajj and Umrah activities in Nigeria.

The complaint(s), comment(s) or suggestion(s) should include the full details of the author and should be addressed and delivered by post or hand to:-

The Chairman/CEO
National Hajj Commission of Nigeria (NAHCON)
No 1, First Avenue, off Ahmadu Bello Way,
Central Business District,
P.M.B. 375,
Abuja.

Or forwarded via e-mail to:-
info@nigeriahajjcom.gov.ng,

For further enquiries, please call:
Head of Inspectorate & Compliance Division: 0803 701 8975,
Or
Head, Public Affairs Division 08129143659.

Signed
Management.

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