The national hajj commissions of Nigeria NAHCON has indicated that a new hajj cost and service templates for private tour operators will be unveiled before 2020 hajj. The measure according to the commission was to mitigate the prevalent service failure by some tour operators, especially during hajj exercises. This was part of the commissions’ plan for hajj 2020 unveiled during the NAHCON’S review meeting Of 2019 Hajj and first preparatory meeting On 2020 Hajj held on Thursday, 24thand 29th October 2019 In Hajj House with SPWB/A/Cs and Licensed Tour Operators
This was revealed in a press statement signed by the commission’s head of public affairs unit, Fatima Sanda Usara and made available to Journalists in Abuja.
Part of the statement reads “As for Licensed Tour Operators, due to a number of complaints received from pilgrims on services being rendered not being commensurate with package paid for, measures have been taken to ensure that the package a pilgrim pays for is what will be served to them.
The commission then revealed that it will come up with new packages and service templates for tour operators “Towards this, the Commission will define types of packages available and cost of each. The packages will be publicised in the mass media”.
“Consequent upon this, state boards and Licensed Tour Operators must register all their pilgrims on the e-portal and particulars of the intending pilgrim be supplied on the portal. The Commission will not tolerate pilgrims being registered on portals other than that which it is created for. This deviation has hitherto remained an impediment to reliable data bank for security reasons, research and reference purposes”.
“Similarly, Tour Operators have up to November 30th to submit online application forms for 2020 Hajj license to avoid disqualification”.